酒店基础英语培训PPT课件

Microsoft Word 文档 酒店基础英语培训 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place The Hotel English By Mizhi Etiquette 酒店礼仪 关于礼仪 What is etiquette? 礼貌 言行举止 仪表 穿着打扮 专业 专业的服务 Tips 小贴士: 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。 用短句，简化自己的英语表达从而避免错误。 得体 不冷漠、不过 分、不做作 周全 服务到位、 照顾周全 目 录 CONTENTS Greeting Direction Thanks Apologies Check in Farewell Hotel place 问候与欢迎 指路与带领 感谢与回答 致歉与答复 入住 道别 酒店场所 Part 1 Part 2 Part 3 Part 4 Part 5 Part 6 Part 7 Part One 问候与欢迎 GREETING Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Greeting 问候与欢迎 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 您好！ 用于中午以前 用于中午至下午六点以前 Hello/Hi! Good afternoon How are you? Good morning Welcome to our hotel Nice to meet you again 您好吗？ Glad/nice to meet you Good evening Have a good rest 见到您很高兴 用于下午六点过后 很高兴再次见到您 祝您休息好! Greeting 问候与欢迎 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 情景 1：当国外客人来到大门前/前台时…… The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience. NEXT 01 Hello, sir! Welcome! 先生您好，欢迎！ 02 Good afternoon, sir! Welcome to Ibis Hotel/our hotel! 下午好先生，欢迎光临宜必思酒店！ 03 Good evening, Ms. Nice to meet you in our hotel. May I help you? 晚上好小姐，欢迎光临，请问我能为您服务吗？ Part Two 指路与带领 DIRECTION Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Direction 指路与带领 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 这边请。 请跟随我来。 上/下楼。 This way, please. Follow me, please. Go upstairs/ Down stairs. Please go to the 2nd floor. It’s over there. 请到2楼。 Turn left/right. Walk straight ahead. 往左/右转。 在那边。（用手指明方向） 一直往前走。 Direction 指路与带领 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 情景 2：当国外客人需要前台带领或指明到某处时…… The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience. NEXT Excuse me, where’s the toilet/restroom please? —请问洗手间在哪儿？ It’s over there. Turn right at the corner, please. —在那边，前面角落处右转。 / Please go to the 2nd floor. You’ll see it after you get off the elevator. —请您上2楼，出电梯就可以看到。 Thank you. —谢谢！ My pleasure./You are welcome. —不客气 Useful Words 常用词回顾 1 …在哪里？ Where is /Where’s…? 4 左/右转 Turn left/right 2 卫生间/洗手间 toilet/restroom /washroom 5 一／二／三…楼 First/second/ 1st/2nd/3rd/4th… 3 电梯 Elevator/lift 6 （从）…下来 Get off Part Three 感谢与回答 THANKS Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Thanks 感谢与回答 01 如何表达感谢？ Thank you (so/very much). 谢谢您（非常感谢）。 Thanks a lot. 多谢。 Thank you for coming. 谢谢您的光临。 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Thank you for staying in our hotel. 感谢您在我们饭店下榻。 Thanks for your help. 谢谢你的帮助。 I’m very grateful to you. 非常感谢您。 Thanks 感谢与回答 02 感谢的应答： You are welcome./Welcome! 不用谢。 Don’t mention it. 何足挂齿。 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place My pleasure./With pleasure. 乐意效劳。 It’s very kind of you./You are so kind. 您真客气。 Thanks 感谢与回答 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 情景 3：当国外客人向你表示感谢，要懂得接受他的谢意…… Thank you! (Thanks a lot!) —谢谢！ My pleasure. /You are welcome. —不客气 NEXT Part Four 致歉与答复 APOLOGIES Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Apologies 致歉与答复 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 01 真诚及时的道歉有时会很好的缓和尴尬气氛…… Excuse me. 请原谅/打扰一下 It’s my fault. 这是我的错。 I’m sorry./Sorry. 对不起 I apologize. 我抱歉。 I apologize for you/it/this. 我向你道歉。 Apologies 致歉与答复 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 02 道歉的答复： That’s all right 这没什么。 It doesn’t matter. 没关系。 That’s/It’s OK. 没事。 Never mind. 不要紧，没关系。 Part Five 入住 CHECK IN Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Check in 入住 情景 4：询问是否有预订…… Did you have a reservation with us? /Did you make a reservation, please? —您有预订吗 No, I just arrived in this place. —没有，我刚到这里。 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place We have single rooms, double rooms, suites and luxury suites in our hotel. —我们有单间、双人间、套间和豪华套间。 I want a single room with window. —单人间，有窗户。 I’m sorry, we don’t have any single rooms left/all single rooms have been booked, would you like a double room? —? 对不起，我们没有单间了，双人间可以吗？。 Yes, please. —可以。 NEXT Useful Words 常用词回顾 1 预订 Reservation/book Make/have a reservation 4 Like 喜欢／像…… prefer 更喜欢 （比较级） 2 到达 arrive 5 留下／离开 Leave 3 Single room 单间 double room 双人间 suite 套间 luxury suite 豪华套间 6 英语中的肯定答复 Yes, please./Yep./OK, sir./Certainly, sir. /Sure. no problem. Check in 入住 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 情景 5：询问入住天数、人数…… The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience. NEXT How long do you plan/expect to stay?/How many days will you stay? —请问需要住几天？ Two days, please. —住两天。 OK. How many people are there, please? —您一起有几个人？ Only myself. —只有我一个人。 OK, sir. Please wait a moment/second. —好的，请稍等。 Useful Words 常用词回顾 1 多久…… How long… 4 Wait a moment/second/ minute. 稍等一下 2 多少…… How many… 5 期望／想做…… Expect 3 待／留／保持 Stay 6 等待 Wait Check in 入住 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 情景 6：询问房价…… The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience. NEXT What’s the room rate today? —今天房价多少？ The price of a single room is 170 RMB per day./The single room rate is 170RMB per day. —单间的房费是每天170元。 OK, I’ll take it for two nights. —一个单人间，住两晚。 Sure, no problem. Thank you very much, sir. —没问题，先生。非常感谢。 Useful Words 常用词回顾 1 ……多少钱？ How much… What’s the price of… 3 人民币 RMB 2 房价 Room rate/price 4 折扣 discount Could you give me any discount? 有折扣吗？ Check in 入住 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 01 May I have your passport, please? 麻烦出示一下您的护照。 03 Here’s your key card/room card. 这是您的房卡。 05 Do you need a morning/wake-up call, please? 需要叫早服务吗？ Your room number is 246 on the 02 second floor. 您的房号是二楼的246室。 You may keep the room till 2PM. 您可以将房间保留到下午2点。 04 We have breakfast for free on 2nd 06 floor each morning from 7:30-9:30. 早餐免费，每天上午7:30到9:30 在2楼。 Useful Words 常用词回顾 1 护照 passport 4 点／整点 O’clock 2 o’clock 2点钟 2 房号 Room number No./# 5 空出，搬出 Vacate 3 房卡 Room card/key card 6 免费 For free/free Part Six 道别 FAREWELL Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Farewell 道别 情景 7：客人退房后说再见 The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience. NEXT Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 01 See you, sir!/Hope to see you next time! 期待下次光临！ 02 Goodbye!/Bye for now! 再见！ 03 Have a nice afternoon/evening/day! 祝您下午／晚上／一天愉快！ 03 We wish you a pleasant journey. 祝您旅途愉快！ Useful Words 常用词回顾 1 再见 Goodbye. Bye. Bye for now. 4 再见 See you next time. Farewell. See you. 2 祝您有个愉快的… Have a nice/good afternoon. 5 祝您有个愉快的… Have a nice/good evening. 3 祝您… wish you… 6 旅途 trip/journey Part Seven 酒店场所 HOTEL PLACE Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Hotel place 酒店场所 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Chinese Restaurant 中餐厅 Western Restaurant 西餐厅 Coffee Shop 咖啡厅 Bar 酒吧 Hotel place 酒店场所 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place 会议室 Conference Room 停车场 Parking 商务中心 Business Center 信用卡 Credit Card Hotel place 酒店场所 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Tennis courts 网球场 Night Club 夜总会 Sauna 桑拿浴 Swimming Pool 游泳池 课程结束 感谢聆听 Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place The Hotel English By Mizhi